Frequently asked questions

Do heat pumps work in the cold climate?

Yes, the technology is commonly used in colder places like Northern Europe and Canada. They will operate effectively down to as low as -15C (which is 99.99% of the time in the UK).

Are they reliable?

Yes, heat pumps have been around for years but they are relatively new to the UK. Many UK citizens are now seeing the environmental and financial benefits of heat pumps.

Are they loud?

No, modern heat pumps are whisper quiet and won’t disturb you while you’re in the garden. You won’t even notice they’re running.

What are the running costs?

It depends on the size of the property but in most cases will work out substantially cheaper than gas, oil or lpg. Along with our quote, we’ll do a thorough heat loss calculation to break down exactly what the expected running costs will be.

How much does a heat pump cost?

Cost will vary based on the brand, property size and the requirements. We source from the whole market so we can offer a heat pump at all price points. Contact us to discuss your needs and we’ll tailor to your budget.

Are they difficult to maintain?

It does not take a lot of work to keep your heat pumps operating properly. However, it is important to make sure your heat pumps are properly maintained so that they are always running efficiently and as a result, saving you money. We’re here to help you maintain your heat pumps for maximum efficiency and return.

Do I need a specialist plumber?

Yes, although we can help with all aspects of installation, or offer guidance to your trades people if you prefer.

Does it work with underfloor heating?

Yes, heat pumps are ideally suited to this method of heating and can efficiently run at lower temperatures than a gas boiler.

Guaranties and warranty

Any equipment we supply is guaranteed by its manufacturer, but you should contact us in the first instance if anything appears to be operating incorrectly.

In addition to the product guarantees, our work will be covered by a workmanship warranty. This workmanship warranty will be transferable to the new legal owner of the property if it is sold during the warranty period.

Do I need planning permission?

Requirements regarding planning permission can vary from area to area. Domestic air source heat pumps sometimes need planning consent, therefore you will need to check with your local authority to find out whether you’ll need this permission or not.

In England, Scotland or Northern Ireland, the installation of a domestic air source heat pump may come under “Permitted Development”. The requirements, however, vary widely from country to country and we can advise you on how to proceed. If your installation does not come under “Permitted Development”, we will assist you in gaining the required permissions.

If the installation is to be carried out in Wales, you must obtain planning permission for your air source heat pump. Please consult with your local authority and we will assist you in gaining permission.

Can it heat my whole house?

Yes, heat pumps work effectively at heating a whole property and we achieve this by analysing your requirements and providing the best suited solution.

Which is best, ground source or air source?

Both options are a cheaper and more efficient alternative to electric heating systems, but there are pros and cons or both and one may be better suited to your requirements. To find the best option for you visit:

Where do you operate?

Wilson Heat Pumps are based in Shropshire, but we carry out installations across the Midlands including Birmingham, Cheshire and many more locations.

How long does it take to install?

The installation process and timing will depend on your project and what heat pump you choose. Get in touch with one of your experts and we can access your requirements.

What is the lifespan of a heat pump?

Heat pumps may last 20 years or even longer if well maintained!

Got more questions?

Get in touch and one of our expert team will be happy to help.